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As the interns gave their Christmas talks before the holidays, I was reminded just how important nonverbal behaviors are to communication. As we continue into the new year, I’d like to share a short thought from the author Gregory Spencer on our senses and how they affect our ability to connect:

“As silly as it sounds, we might improve authenticity by counting the number of human senses available in our communication — and "lean toward" the choice with the higher number. Face-to-face has the potential to include all five. A video phone call loses touch. A regular phone call loses sight. Voicemail  loses hearing. E-mail loses tone of voice. For all its benefits, e-mail has been the cause of untold confusion and conflict. Real presence understands that we are sensory creatures. The likelihood of misunderstanding grows exponentially with each sense lost.” – Gregory Spencer

The full article can be found here.


Ⓒ Revolworks 2019